Sgt. Payne has spent 29 years with the San Jose Police Dept. There, she served numerous roles, including patrol officer, Sexual Assaults Investigations Detective, and on the Internal Affairs and School Liaison Units. She also worked on the Threat Management and Domestic Violence teams of the Family Violence Unit. For the past 8 years, Sgt. Payne has headed the Crisis Management Unit tasked with coordinating and conducting SJPD's extensive CIT training program. There, Sgt. Payne worked to curate the CIT curriculum and to mentor and optimize the impact of health and mental health professionals' trainings on police officer trainees.